Warranty

BOARDWORKS LIMITED WARRANTY POLICY

Boardworks proudly stands behind the quality of our high-performance standup paddle boards, surf boards, paddles & accessories.  For this reason, we offer a limited warranty against any defect in workmanship or materials, to the original purchaser as outlined below. 

 

PRODUCT

WARRANTY TERM

Rigid Standup Paddle Boards

2 years

Inflatable Paddle Boards

2 years

Surf Boards

30 days

Paddles & Accessories

90 days

 

Once a Warranty Claim is filed, Boardworks will determine if defect falls under the warranty guidelines after information is submitted or product has been received by Boardworks. Credit will be issued or a replacement will be sent after the product is deemed defective at the manufacturing/ construction level.  If the item purchased is not in stock or has been discontinued a similar product of equal or greater value may be provided as the warranty replacement.

Boards will develop natural wear and tear and the materials may breakdown over time. Taking good care of a board can help extend its life.

Boardworks limited warranty does NOT cover the following:

  • Damage due to normal wear and tear
  • Punctures and/or previous repairs
  • Damage due to improper care, handling, or storage
  • Damage due to excessive heat exposure including direct sunlight, extended amount of time in car and/or board bag
  • Cosmetic blemishes
  • Damage/breakage caused by waves or falling in surf conditions
  • Damage caused by anything other than defects in material and/or workmanship

 

How to Register Your Boardworks Purchase

Complete the Warranty Registration Form on this site.  This form should be completed within 30 days of the original purchase to be activated.  Please store your purchase receipt carefully as a receipt is required for warranty service (you may want to take a photo of your receipt with your phone and store it somewhere for future reference.)

 

Obtaining Warranty Service

To initiate a claim, please email us at info@boardworkssurf.com or, if you purchased your Boardworks product in a physical retail store, you can bring the item back to the store and ask the retailer to file the claim on your behalf.  Below is a description of the items required to process your claim – please include this information in your email to expedite the warranty process.

WARRANTY CLAIM REQUIREMENTS:

  • Proof of purchase from an Authorized Boardworks Retailer with the retailer name and date of purchase clearly visible.
  • Photos of the board, which clearly show the defect(s).
  • Serial number located near fin box(es) if the warranty claim is for a SUP or Surfboard.
  • Returned products must be accompanied by an RA # given in advance by Boardworks Customer Service. The RA # must be clearly labeled on the outside of the package or it will be refused.